CageList Help Center

CageList is the largest and most trusted online community to book backyard batting cages. We are adding more batting cages to our database in just about every major city around the United States every day.

Our mission is two fold:

1. To help baseball and softball players, coaches, and families have access to convenient, quality, and affordable batting cages no matter where they are in the country.
2. To create a source of revenue for baseball and softball families who own batting cages by making it easy to provide their batting cage to rent to local players.

CageList is an online platform used to discover and book some of the best backyard batting cages in the country. We connect baseball and softball players and coaches to cage owners that they might not have otherwise had access to without the CageList platform.

Backyard batting cage owners can list their batting cage for free and rent it out to local players.

Players and coaches can search for batting cages, compare prices, request to book, make payments digitally, and receive confirmation through our platform.

Our community is built on trust, and we always encourage our users and cage owners to review each other to ensure high levels of authenticity and accountability.

The CageList marketplace allows users to find quality, affordable, and convenient batting cages, request a time, book, and receive confirmation all with a few clicks.

For cage owners, we make it simple to list your batting cage, manage booking requests, message directly with players/coaches, approve booking requests, and get paid all through CageList.

We operate the online platform, market batting cages to local players and coaches, support our community, and ensure that both users and cage owners have the best experience possible.

If you are a batting cage owner, it’s free and simple to list your batting cage. Once your listing has been approved you can immediately begin generating revenue by renting it out to local players, something that would previously would not be possible unless you went around telling everyone in your neighborhood that your batting cage was for rent.

CageList gives you both the visibility and possibility of renting out your batting cage allowing you the opportunity to generate revenue while it would otherwise sit being unused.

The CageList platform also gives you the convenience of keeping booking requests and payments all in one place, in addition the exposure to a trusted community of users who you have the chance of approving or denying to use your space based on the quality and reliability of their profile and reviews.

Of course! Use our sharing feature on the listing page to easily copy the link of a specific batting cage listing.

If you are a cage owner, share your listing on your instagram, facebook, twitter, tiktok, and with your community on any other social network in order to improve your chances of getting more bookings. 

NOTE: Remember, your exact address and phone number is not shown on the CageList site until you approve a user’s booking request.

You can search and discover batting cages without creating a CageList account. In order to message a batting cage owner, request a booking, or list your cage you will need to create a user account.

All user accounts require an email and phone number verification. You must also add further verification and payment information through our secure payment processor, Stripe.com, when listing your batting cage.

CageList was started by Isaac Hess, a former professional baseball player turned full-time private baseball coach and entrepreneur.

Isaac created CageList as a solution to his own problem of never having a truly reliable and affordable baseball training facility that he could easily book in order to train his players.

His only options had always been either to use a local park, which does not always guarantee the space necessary to train, or to rent out a batting cage from the closest indoor facility, which is generally expensive, inconvenient, and challenging to book large blocks of time even if he had lots of lessons booked on his schedule.

The company is currently ran by Coach Isaac and a small team. He built the CageList platform with his team, and he works on innovating and improving it as much as possible day after day.

CageList is fully self-funded with no outside investors. It is ran with passion and tenacity and a mindset of daily improvement. If you ever have any issues with the platform, do not hesitate to reach out to us.

We do everything that we possibly can to build the most trusted community of batting cages to request and book, but we rely on our community of users to help us by being proactive and always reporting any suspicious activity on our platform. We also have Community Guidelines that outline our policies in more detail.

We always recommend that each side of the transaction leaves a short review to ensure that trust, quality, and accountability is always upheld by both cage users and cage owners.

Yes. We ask that you never take communication outside of our messaging platform, and that you never give your contact information(email, phone number, social media, etc) prior to an accepted booking request. We also have Community Guidelines in place that outlines this in more detail.

NOTE: Accepting bookings and collecting payments outside of the CageList is NOT permitted and can result in suspension and/or termination of your account.

Yes. Although you are not 100% required to leave a review, we do ask that all users on CageList make it a practice of leaving a review after each and every transaction.

If you are a cage user, briefly tell the community how your experience was at the batting cage you rented. Was the facility as described? Did the cage owner communicate with you adequately?

If you are a cage owner it is even more important to leave a review as our community of batting cage owners rely on your reviews to ensure quality control and trust in those they allow to come into their backyard space. Let others know the following:

1. How your cage users left your facility when they were finished?
2. Did they leave on time?
3. How they acted when they used your cage?

It generally takes about 15-30 seconds to leave a review.

An example of a good review would be the following:

“Joe and his dad were great. They cleaned up after themselves and left within their allotted time. Happy to have them back again.”

If you have any problems with a cage user, first do your best to contact them to discuss your issue. If they are non-responsive and further action must be taken, contact us.

If you need to edit and/or update a review that you have made for a user on CageList, contact us to let us know the details and we will update it on your behalf.

Please report any suspicious activity immediately by sending us an email at help@cagelist.com.

Please report any suspicious activity or inappropriate user conduct immediately by sending us an email at help@cagelist.com.

Do you have a liability waiver that I can print and have my cage users sign?

Yes. You can print and sign our liability waiver here.

What happens after my listing gets published?

Now we want to help you get it booked out as often as possible and make you money!

• Read about tips from other batting cage owners and ask questions by joining our Backyard Batting Cages facebook group
• Share your listing on the Facebook marketplace or other classified services
• Respond quickly when you get messages from a potential cage users

How will I know if someone wants to rent my batting cage?

You’ll receive an email if a cage user requests to book your batting cage or sends you a message.

A cage user requested to reserve my batting cage! Now what? 

After you receive a booking request, you have 24 hours to approve or decline the request. Cage users are typically wanting to book a cage the same day, so make sure to respond quickly to your booking requests.

How does the cage user pay?

The cage user has already paid for the batting cage booking when they request to reserve your cage. For your safety and protection, we require payment through CageList.

How and when will I be paid?

After approving a reservation, you’ll be automatically paid via direct deposit by CageList approximately within 2-3 days of the booking. Be sure to Connect your bank account if you have not already done so.

*Note – Your very first payout will take 7-10 days to hit your account and from there it will take 2-3 days after each booking.

Should I share my phone number or address?

No, it is best to not share your address, phone number or other contact information prior to a reservation. After you approve a reservation, the renter will be sent your welcome message, entry instructions, address, and phone number. This helps to avoid risk of fraud or potential harassment.

Listing your batting cage on CageList is free and simple, and only takes a few minutes. Once you’ve created a CageList account, simply click the “+ List Your Cage” button at the top right of the page and fill in your details. Be sure fill out your listing accurately and also to include your facility rules and make them clear for your cage users.

*Please note that all cage listings are reviewed by our team prior to being approved in order to ensure the safety and quality of our community. Once you have submitted your cage listing for review and it looks good to go, we will approve it within 24-48 hours. If you need help with your listing, please contact us.

Upon creating your batting cage listing and receiving a booking, you will be prompted to enter your payment details through our secured payment system, stripe.com. Once you have marked a booking complete, the payment will automatically hit your account within 2-3 days.

Yes, it is currently free to list your backyard batting cage on CageList and it only takes about 5-10 minutes. Get started now!

Yes, CageList charges a 10% booking fee for every batting cage booking. Learn more about CageList fees.

No. Collecting payments outside of the CageList platform is NOT permitted and can result in suspension and/or termination of your account.

You can reply to messages and accept booking requests by doing the following:

1. When logged into your CageList account, click on “Inbox” in the top right navigation.
2. On the left side navigation of your Inbox, select the “Bookings” tab to see your batting cage booking requests you have made, and “Hosting” tab to respond to booking requests made by users wanting to book your batting cage.

The listed price of any batting cage is at the discretion of the cage owner with a minimum price of $20/hour for the base batting cage rental. The maximum price is $200/hour. The minimum time for a batting cage rental is 30 minutes.

Base rental price
A cage owner can set their hourly price and choose how many guests that price applies to.

Additional fee per guest
The cage owner can choose if they want to charge an additional hourly fee(between $5 and $25) per guest up to the maximum number of guests they will allow.

Add-ons
You can also provide add-ons for anything you desire include an up-charge on, ie: rental baseballs, bats, use of pitching machine, etc.

Please take local rates, taxes, CageList fees, and other fees into consideration when listing your hourly rate.

Yes. As you improve your batting cage facility with new equipment, new surfaces, netting, etc, we encourage you to consider all factors in your pricing and price your cage accordingly.

*We also always encourage you to ensure that you maintain the highest levels of safety at all times and do frequent checks to make sure that your facility is safe for your users.

You can not change the price of your cage for any booking request that has already been generated.

Yes, CageList requires an hourly minimum of $20/hour and a maximum of $200/hour for a cage listing.

Most batting cages are priced at a rate anywhere from $20-$60 per hour depending on the quality of the facility, amount of resources available, etc.

We give the cage owner full flexibility of how they want to price out their batting cage.

Your cage listing description should be an accurate description of the facility, equipment, how it is typically used, and what players/coaches can expect. Our community loves discovering new batting cage facilities, and the more detailed you can be in your listing, the more booking requests you will receive.

You can also mention and detail additional add-ons you would like to include, ie: rental baseballs, bats, etc.

If you have any additional facility rules, expectations, booking terms, cancellation policy info, etc, please make sure to include them in your listing under “Additional Rules” as well.

It is also best practice to post your rules of your facility visibly at your facility entrance and/or somewhere visible so users can be reminded of your rules and/or expectations.

The clearer you are with your rules and expectations, the more trust you will be able to achieve and the safer and better experience you and your users will have.

Easily approve and accept a booking request by doing the following:

1. When logged into your CageList account, click on “Inbox” in the top right navigation.
2. On the left side navigation of your Messages Inbox, select the “As a cage host” tab.
3. Click on the booking request messages directly and you will see the option to accept or deny the booking request. Please note that you can also message the user directly on the request to clarify any details necessary. Accepting bookings and collecting payments outside of the CageList is NOT permitted and can result in suspension and/or termination of your account.

No. You are not required to accept a booking request. If you take no action to accept or deny a request, the booking request will automatically expire in 24 hours. If you miss the booking request by accident, you can message the user directly from their expired request and suggest that they make another request.

You have 24 hours to either accept or deny a booking request. After 24 hours, the booking request will automatically expire. If you miss the request by accident, you can message the user directly from their expired request and suggest that they make another request.

Often times cage users will request to book your batting cage the same day the day of, so it is important to check your email and be on top of your booking requests to ensure that you do not miss them.

No. Once a booking request is sent, the dates, amount, and details of the booking request cannot be modified. You can message the user to discuss any information that may be necessary to communicate.

All payments are collected through the CageList platform and are completed as soon as you have marked the booking complete.

NOTE: Accepting bookings and collecting payments outside of the CageList is NOT permitted and can result in suspension and/or termination of your account.

If you offer additional services and/or equipment for rent that are not included in your batting cage listing.

This can be done during your initial listing creation or by editing your listing at any time from your listing dashboard under the “Add-ons” tab.

You can choose your Cancelation Policy while creating your listing. You can also provide any other information about your rules or policies in the “Additional rules” section during listing and/or by sending them to users directly through the CageList messaging feature.

You must legally report all income generated from batting cage bookings that occur on the CageList platform.

As a Cage Owner, it is your business and responsibility to do so. If you are responsible for charging or collecting any local taxes on services, you must also comply with these regulations.

If a booking that originates from the CageList platform needs to be modified or cancelled for any reason, both parties will be responsible for any booking modifications or cancellations directly. CageList is not a party to any contractual booking agreement between both parties, we are solely a platform that helps Baseball and Softball Players, Coaches, and Families discover local batting cages, and the services they offer, and then helps them communicate directly for the intended use of the bookings. CageList is therefore not responsible for any modifications or cancellations. We encourage both parties to communicate in a timely and respectful manner through our platform or other means in the event that any cancellations or refunds are needed.

CageList does allow batting cage owners to identify their cancellation policy in their listing directly for informational purposes and reference. By using the CageList platform, you must communicate and agree to any cancellation policy that is identified on a batting cage listing, through direct messaging, or as otherwise communicated outside of our platform as it may apply to any booking agreement that is eventually made.

Booking a batting cage to rent on CageList is simple.

1. Create a user account if you have not done so already.
2. Find the batting cage listing would you like to book.
3. Select a date and time and click “Request to book”.
4. You will be given the option to write a message to the cage owner if you would like to specify any details, requirements, and/or needs regarding the booking request.
5. Send the booking request to the cage owner.

Cage Owners have 24 hours to accept or deny your booking request once submitted. If not replied to within 24 hours, you request will automatically expire.

If you are having trouble with a booking request, you can message the cage owner directly from the listing.

Please note that it is against our Community Guidelines to send personal contact information or transact off our platform, and doing so can result in suspension and/or termination of your account.

A booking request is not a contractual agreement or binding, it is simply a message and request letting a batting cage owner know you intend to book their batting cage. If you sent a request by mistake, need to modify it, or cancel it, we encourage you to immediately notify the cage owner using our messaging feature. Each batting cage owner enforces their own cancellation policy identified on their listing, so please keep this in mind and be respectful of the policy.

If you require assistance with a booking request, you can contact us at any time.

You can send multiple booking requests through, but we recommend that you wait to hear back from the cage owner once you have sent the initial request.

If the request is urgent, we recommend that you also send them a message directly from their listing regarding the booking request.

Cage Owners are typically very responsive and will reply back as soon as they receive a booking request.

If you do not hear back from a cage owner regarding your request, you can also send them a message directly from their listing regarding the booking request.

Yes, CageList requires a minimum of a 60 minute reservation. 

No. Once a booking request has been sent it can not be modified. However, you are able to message the cage owner directly, request for them to cancel, and resubmit another booking request.

A booking request is confirmed once indicated as approved by the cage listing owner.

You can create a user account in minutes doing the following:

1. Click “Sign Up” in the top right corner.
2. Enter your email address and create a secure password.
3. Enter your phone number and verify it via SMS.
4. Check your email and verify your email address by clicking the link that you receive.

In order to delete your account, you will need to reach out to our team at help@cagelist.com and let us know you would like to delete your account.