When a renter books your cage, you’ll see their name and contact info in your CageList dashboard — along with any message they include in their request.

Here’s how to get more clarity before the session:

• Message them directly through the platform to confirm who’s attending
• Ask how many players will be present and whether it’s adults or kids
• Require a profile photo and short bio before accepting (optional, but encouraged)

CageList is working on stronger verification tools, but for now, you’re always in control — you can decline any booking that doesn’t feel right.

Tip: You can add a line to your rules requiring renters to bring ID or check in before using your cage.

The post How Do I Know Who’s Coming to My Property? appeared first on CageList Help Center.

CageList leaves these policies up to each host, but we strongly encourage you to set clear boundaries in your listing rules to prevent safety issues and neighbor complaints.

Examples of Common Host Rules:

• No alcohol or intoxication allowed during sessions
• No glass bottles or breakable containers near turf/netting
• Only low-volume music — portable speakers OK, no large sound systems

You can customize these rules in the “Additional Rules” section of your listing. Renters agree to them during checkout.

Pro Tip: If you’ve had noise complaints in the past, consider specifying a speaker limit (e.g., “Only our provided Bose speaker allowed”).

The post What’s the Policy on Alcohol, Glass, or Music? appeared first on CageList Help Center.

Yes — you are 100% allowed to require adult supervision for any booking involving minors, teams, or group use.

In fact, CageList encourages hosts to include clear supervision policies in their rules. You can state things like:

• “Adult supervision is required for all users under age 16”
• “A coach or parent must be present for team rentals”
• “No unsupervised youth sessions allowed”

Add these requirements in your listing’s “Additional Rules” section so renters agree to them before booking.

Tip: You can also print your supervision policy and post it on-site for visibility.

The post Can I Require Supervision for Kids or Teams? appeared first on CageList Help Center.

If something goes wrong during a booking — damage, rule violations, unsafe behavior, or anything that makes you uncomfortable — CageList is here to support you.

Here’s how to report an issue:

• Take photos or gather evidence (if applicable)
• Document the date, time, and what happened
• Email help@cagelist.com with a clear summary

We’ll investigate the issue and take appropriate action, including renter warnings, removals, or additional support as needed.

Tip: Communicating through the CageList messaging system keeps a record of all interactions and helps protect both parties.

The post How Do I Report a Problem with a Renter? appeared first on CageList Help Center.

It’s entirely up to you. Many hosts prefer to be home during sessions — especially for early bookings — but it’s not required.

Here are the pros and cons:

If You’re Home:

• You can greet renters and make sure they follow the rules
• You’re available to help if anything goes wrong
• Added peace of mind for first-time hosts

If You’re Not Home:

• Make sure your instructions are crystal clear
• Be sure to secure any areas not meant for renter use
• Consider using outdoor cameras or motion alerts for monitoring (optional and legal in most cases)

Many experienced hosts move to “self-service” rentals once they’ve built confidence with renters and set clear rules.

The post Should I Be Home During the Rental? appeared first on CageList Help Center.

No — you’re not required to have a fence or locked gate to list your cage on CageList. But depending on your location and setup, it can help with both security and clarity for renters.

Benefits of a fenced or gated area:

• Sets a clear boundary for renters and guests
• Helps manage access if you won’t be present during the session
• Offers peace of mind when documenting renter entry and exit

Tip: If you don’t have a fence, consider adding simple signage or a cone to mark entry, or ask that renters message you upon arrival.

The post Do I Need a Fence or Locked Gate? appeared first on CageList Help Center.

While most bookings go smoothly, occasional issues can arise. If a renter damages your property during their session, here’s what to do:

• Take clear photos of the damage as soon as possible
• Message the renter through CageList to discuss the issue
• Contact help@cagelist.com with a summary and any documentation

While CageList doesn’t currently offer built-in damage insurance, we’ll support you in resolving the issue directly with the renter and can take action if someone violates the platform’s policies.

Clear rules, communication, and pre- and post-session photos go a long way in preventing and handling incidents.

The post What If a Renter Damages Something? appeared first on CageList Help Center.

Absolutely — setting clear rules is one of the best ways to protect your space and ensure a smooth experience for both you and the renter.

You can add your rules directly in the “Additional Rules” section of your listing. Renters must agree to them during checkout.

Common host rules include:

• No loud music or speakers
• No early arrivals or late departures
• No glass bottles inside the cage area
• Clean up all trash and gear after use
• Adult supervision required for kids under a certain age

Tip: Post a printed version of your rules on-site for added visibility and accountability.

The post Can I Set Rules for How the Cage Is Used? appeared first on CageList Help Center.

Yes — renters must agree to the official CageList Liability Waiver before completing their booking.

The waiver covers key areas including:

• Assumption of risk for batting cage activities
• Release of liability for property owners and CageList
• Parental responsibility for minors

Renters acknowledge this waiver during checkout, and hosts are encouraged to keep a printed copy available on-site just in case.

This is a critical part of helping protect you and your property as a host.

The post Do Renters Sign a Liability Waiver? appeared first on CageList Help Center.

CageList takes safety seriously, but it’s important to understand what is and isn’t covered as a host.

Currently, CageList does not provide a built-in host protection policy like insurance or damage coverage. However, we offer tools and best practices to help minimize risk:

• Require renters to agree to the official CageList Liability Waiver
• Add clear rules to your listing to set expectations
• Document the condition of your space with photos
• Communicate clearly and confirm details before the session

We’re working on a future host protection plan — but for now, the best protection is transparency, preparation, and clear communication.

The post Is My Property Protected If Something Happens? appeared first on CageList Help Center.