Sometimes, you may receive multiple booking requests for similar or overlapping time slots. Since all bookings require host approval, you’re in control.

Here’s how to manage it:

• Review all pending requests in your dashboard
• Decide which renter and time works best for your schedule
• Accept the preferred request — others can be declined or will expire automatically if not accepted

Tip: Respond promptly to maintain a great host reputation and avoid renter confusion.

The post How Do I Handle Overlapping Booking Requests? appeared first on CageList Help Center.

Yes — you can block off time on your availability calendar to prevent renters from booking during certain periods.

Here’s how to do it:

1. Log into your CageList dashboard
2. Go to your listing and click “Edit Availability”
3. Select the days or times you want to block out

This is useful for:

• Scheduled maintenance or upgrades
• Personal use of the cage
• Holidays or travel

Keeping your calendar accurate helps avoid booking confusion and builds trust with renters.

The post Can I Block Off Time in My Calendar? appeared first on CageList Help Center.

If a renter doesn’t show up for their scheduled session and doesn’t cancel in advance, it’s treated as a no-show.

Here’s what you should know:

• No-shows are not eligible for refunds unless stated in your cancellation policy
• You’ll still receive your payout as long as your policy was followed
• You can message the renter through CageList if you want to offer a reschedule (optional)

Hosts are not required to wait past the scheduled start time. We recommend documenting the no-show in case any disputes arise.

The post What Happens If Someone Doesn’t Show Up? appeared first on CageList Help Center.

Yes — as a host, you can define your own rules to ensure a safe, respectful, and smooth rental experience.

Common rules include:

• Maximum number of players allowed
• No loud music or speaker systems
• Clean up after use (trash, equipment, etc.)
• No entry before the scheduled time

You can add your rules in the “Additional Rules” section of your listing. Renters must agree to them when booking.

Clear, upfront rules reduce misunderstandings and help protect your space.

The post Can I Set Specific Booking Rules? appeared first on CageList Help Center.

CageList allows hosts to choose between two cancellation policies:

• Flexible: Renters can cancel up to 24 hours before the session for a full refund.
• Moderate: Renters must cancel at least 48 hours before the session for a full refund.

As the host, you choose your preferred cancellation policy when creating or editing your listing.

Be sure to communicate clearly and honor your selected policy. Renters agree to these terms at the time of booking.

The post What’s the CageList Cancellation Policy? appeared first on CageList Help Center.

Renters can cancel a booking directly through their CageList dashboard.

Here’s what happens if they do:

• You’ll receive a cancellation notification via email and dashboard
• If the cancellation is within your set cancellation window, you’ll still receive partial or full payout
• The time slot becomes available for other renters to book again

We encourage clear cancellation policies and communication to avoid confusion. If the cancellation is last-minute, you may want to message the renter and offer alternative times.

The post What If a Renter Cancels? appeared first on CageList Help Center.

When a renter submits a booking request, you’ll be notified by email and in your CageList dashboard.

Here’s how to respond:

1. Log into your CageList dashboard
2. Click the booking request from your notification panel
3. Review the requested date, time, and renter’s message
4. Click “Accept” or “Decline”

Once accepted, the booking is confirmed and the renter is charged. If declined, the renter won’t be charged and can search for other availability.

Responding quickly builds trust and improves your listing rank.

The post How Do I Accept or Decline a Booking? appeared first on CageList Help Center.

Yes — all bookings on CageList currently require host approval before they’re confirmed.

When a renter submits a request, you’ll receive a notification in your dashboard and by email. You’ll have the opportunity to review:

• The requested time slot
• The renter’s profile and message (if included)

Click “Accept” or “Decline” based on your availability and preferences.

Faster responses lead to more bookings and a better experience for renters. Make it a habit to check your dashboard regularly.

The post Do I Need to Approve Every Booking? appeared first on CageList Help Center.

We understand that weather can be unpredictable, especially for outdoor cages. Here’s what to know:

For Hosts:

• If rain makes the cage unsafe or unusable, please cancel the session and notify the renter as early as possible.
• Consider offering a credit, refund, or rescheduled time if conditions were out of your control.

For Renters:

• If weather prevents you from safely using the cage, message the host right away to discuss options.
• Always check the forecast and communicate in advance if you suspect conditions may affect your session.

Both sides should prioritize safety and good communication. CageList encourages flexibility when weather impacts a booking.

The post What Happens If It Rains? appeared first on CageList Help Center.

Yes, you can cancel a booking, but we encourage hosts to only do so when absolutely necessary. Frequent cancellations may affect your visibility on CageList and renter trust.

Valid Reasons for Cancelling:

• Weather-related safety concerns
• Facility damage or emergency maintenance
• Scheduling conflicts outside your control

How to Cancel:

1. Log into your CageList dashboard
2. Go to the booking in question
3. Click “Cancel” and leave a short explanation for the renter

We recommend messaging the renter directly and offering alternative options if possible.

The post Can I Cancel a Booking? appeared first on CageList Help Center.