Why We Don’t Have Phone Support
We provide unlimited support via email for all of our customers. Due to high support volume, wait times may be longer than usual, but we’re hard at work and will get back to you as soon as we can.
Our email support comes from our small team of CageList employees. We’re available Monday through Friday, 9am-5pm Pacific time and always do our best to check in during weekends and on holidays. Contact us now — we’re here for you.
Why do we limit support to online communication?
Keeping support online allows us to focus on a feature-rich and ever-improving product with amazing technical support. By focusing on email-only support channels, we can scale our support and dedicate resources to continually improve and innovate in order to help our batting cage owners provide the best experience possible for the players who use them.
We also have found that online support lets us provide a great experience for our product. Thanks to having online support, we’re able to automatically gather technical info for research and troubleshooting purposes.
In short, we may not be available by phone, but we’re ready to help you as quickly as possible via email.
Hit us up on social media
We’re active on a number of social platforms, and we’d love to see you there.
